On August 12, as a typhoon swept through Kunshan, port congestion disrupted the original shipment schedule of a customer located in the Kunshan Comprehensive Bonded Zone. At 5:40 p.m. that afternoon, the customer’s contact person called Feiliks for urgent assistance in arranging a truck, ensuring that a full-container shipment bound for Pasir Gudang, Malaysia, could be dispatched on schedule. However, due to the shortage of trucking resources caused by the typhoon, coupled with unexpected issues such as a temporary container type change, Feiliks had extremely limited time to complete the service arrangements, placing significant pressure on the shipment timeline.
Upon receiving the customer’s urgent request, Feiliks responded immediately and raced against time to coordinate every step of the operation. The team expedited document release procedures and continuously coordinated internal system approvals to accelerate the release process. Facing the challenge of limited trucking capacity, Feiliks conducted multi-channel searches, urgently allocated available vehicles, and secured pickup resources. Meanwhile, the warehouse team arranged additional personnel to stand by and work overtime in advance, reserving sufficient time for secondary loading operations during the night. Throughout the entire process, information was synchronized in real time, with each operational step precisely coordinated, minimizing the overall handling time to the greatest extent possible.
Caption: Feiliks internal communication group
In the early hours of August 14, the shipment was successfully loaded into containers and delivered to the port for entry as scheduled. After confirming the successful dispatch, the customer commented: “Feiliks is always reliable. You can count on the team when it matters most. Our shipment volume has indeed increased significantly recently, and we will continue to need everyone’s support going forward.”
The successful completion of this emergency response fully demonstrated Feiliks’ ability to react quickly in the face of unexpected challenges. Through rapid decision-making, flexible resource allocation, and round-the-clock operational support, Feiliks upheld its commitment to timely delivery. “Thinking from the customer’s perspective and responding to customers’ urgent needs” is not only a common phrase among Feiliks employees, but also a true reflection of the company’s resilient service capability.
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